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Late fees returning for unpaid tolls

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Lower your toll bill by March 1 and avoid late fees

Beginning March 1, 2023, Good To Go! will resume charging late fees and civil penalties, and requesting registration holds for unpaid tolls. Some of these trips may have been billed to customers more than a year ago and remain unpaid.

If you think you have unpaid tolls but lost the toll bill or never received it, please call us. Toll bills are mailed to the address on file with the Department of Licensing. This is the same address that is listed on your vehicle registration.

Call us: 1-866-936-8246. You’ll need to provide the name and address of the vehicle’s registered owner with the Department of Licensing, along with the vehicle’s license plate number.

The best way to save money on your unpaid toll bill is to open a Good To Go! account. You’ll save $1.75 on each unpaid toll, and up to $2 on all future tolls if you choose to purchase and install a Good To Go! pass in your vehicle.

Save money on your bill: go to https://mygoodtogo.com/EN/bill-payments/toll-bills/landing to make a payment or open an account.

If you were already charged a late fee or civil penalty, you can request a waiver for all fees and penalties if you pay your original tolls at the time of the request. To request a fee and penalty waiver, please call our customer service center at 1-866-936-8246 and speak to a representative.

If you already have a Good To Go! account and you have a negative balance, please be sure to make a payment as soon as possible.

Log in to your account: go to https://mygoodtogo.com/EN/login

Once we resume charging late fees and civil penalties March 1, 2023, each unpaid toll will be charged an extra $2 for each unpaid toll on your Good To Go! account. We will also send you a Pay By Mail toll bill in the mail.

After March 1, 2023, if you do not pay your tolls by the due date listed on your toll bill you will be charged a $5 late fee for each toll. If you fail to pay your toll within 80 days, you will be assessed a $40 civil penalty for each unpaid toll. If a vehicle owner does not resolve a civil penalty within 20 days, the Department of Licensing may place a hold on the vehicle registration.

Learn more about late fees and penalties: visit https://mygoodtogo.com/EN/learn/fees-and-disputes/civil-penalties

In addition to saving $1.75 on each unpaid toll, drivers who open a Good To Go! account and purchase a Good To Go! pass will save $2 every time they use a toll road in the future. If you open an account, but don’t purchase a pass, you’ll save $1.75 on each future toll. You can pre-pay for tolls through a Pre-Paid account or Pay As You Go and get the tolls deducted from a credit card on file twice a month.

Sign up for an account: visit https://mygoodtogo.com/EN/sign-up-landing

Drivers who believe they received a toll bill in error can file a dispute online.

Learn more about disputes: go to https://mygoodtogo.com/EN/learn/fees-and-disputes/disputes