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WSDOT Statewide Planning Human Services Transportation Plan online open house – Strategies and actions

WSDOT and partners have come up with a series of strategies to address the unmet needs they have identified. Implementing these strategies will move the state closer to a human services transportation system that works for Washington State residents regardless of age, income, ability, geographic location, housing status, or language spoken.

The two tables below summarize the strategies in the Human Services Transportation Plan and the actions to achieve those strategies. The first table includes strategies and identified actions that can be implemented immediately. The second table covers those strategies and actions that require further legislative action. Read more about each strategy and action in the Human Services Transportation Plan

Read more about each strategy and action in the Statewide Human Services Transportation Plan [link to PDF]

Strategies and actions ready for implementation
Strategy Actions Stakeholders Deliverable When
1. Improve flexibility for transportation providers 1a Support national efforts to increase flexibility for federal funds, and new funding opportunities, through efforts like the Coordinating Council on Access and Mobility (CCAM) WSDOT WSDOT attend Coordinating Council on Access and Mobility meetings 1-3 years
1b Improve vanpool flexibility by including options for non-commute trips WSDOT WSDOT adjusts state vanpool policies 1-3 years
2. Ensure transportation providers have an ongoing pool of qualified and trained operators to keep customers safe 2a Explore standardized operator training across the state for human services transportation providers CTANW (Community Transportation Association NW) CTANW develop new, affordable standardized operator training programs for nonprofit and community-based organizations 1-3 years
3. Integrate human services transportation in statewide planning efforts 3a Improve integration of human services transportation in statewide and corridor plans WSDOT WSDOT improves consideration of human service transportation in statewide plans 1-3 years
3b Develop a methodology to periodically assess the cost to address the unmet needs in human services transportation WSDOT Public Transportation Division WSDOT’s Public Transportation Division develops a preliminary report outlining methodology and costs. 1-3 years
4. Improve the inclusion of historically underserved populations in transportation planning and decision making 4a Use tools and resources to help transportation providers make their planning and engagement more equitable and inclusive. WSDOT WSDOT is updating guidance to help providers use tools identify underserved demographic groups in their service area and will develop training programs for how to use these tools. 1-3 years
4b Improve consideration of equity in grant selection process WSDOT Public Transportation Division WSDOT’s Public Transportation Division will implement requirements of the HEAL Act to reduce environmental and health disparities in grant funding and public engagement for vulnerable communities. 1-3 years
5. Increase awareness of available human services transportation options through information technology and internet infrastructure 5a Pursue a central repository of data that could support one-call, one-click programs Public transportation providers Hopelink, WSDOT, the Washington State Transit Association, and other “plan, book, and pay” project stakeholders are pursuing the development and maintenance of a central repository for data on one-call/one-click programs. 3-6 years
5b Improve wayfinding and trip planning programs by integrating accessibility features in transportation data standards. Public transportation providers WSDOT is facilitating adoption of updated data standards by transportation providers in the public, nonprofit and private sectors. 4-6 years
5c Assess opportunities to improve rural broadband service across Washington State through a Joint Transportation Commission (JTC) study Joint Transportation Committee (JTC) JTC conducts a study to assess broadband needs. 1-3 years
5d Update state utility policies to support rural broadband expansion WSDOT WSDOT updates utility policies based on findings from JTC study. 3-6 years
6. Make it easier to plan, book and pay for public transportation 6a Provide support to transportation providers, including tribes and nonprofits, to update data standards and provide data that meets those standards. WSDOT and public transportation providers WSDOT and transportation providers supply data that meets updated standards. 3-6 years
6b Provide peer support to collaborate to develop regional fare programs Public transportation providers Public transportation providers continue to provide and expand technical assistance for regional transportation programs that make switching between transit providers easier for riders with special transportation needs. 6-10 years
7. Prioritize transit rider comfort and safety in all elements of the design and implementation process for transit stops 7a Proactively emphasize rider comfort and safety in planning, project scoping, design and delivery of transit. WSDOT regions and divisions, local jurisdictions and transit agencies The state and public transportation partners will continue to coordinate on issues of transit stop rider comfort and safety identified in WSDOT’s Active Transportation Plan. 1-3 years
7b Public transportation providers should engage riders, including those with special transportation needs, in the planning and design of transit stops. Public transportation providers The state and public transportation partners continue and expand upon community engagement efforts in planning and designing transportation stops. 1-3 years
8. Support safe connections to transit, with a focus on improving the beginning and end of trips to and from public transportation, known as “first and last mile connections.” 8a Include considerations for people with special transportation needs in grants, programs and policies that relate to mobility on demand and first and last mile connections WSDOT Public Transportation Division WSDOT’s new First Mile/Last Mile Connections grants and related programs and policies will go through an equity review with external stakeholders through the Transportation Demand Management Technical and Executive committees. 1-3 years
Strategies and actions that require further legislative direction
Strategy Actions Who is responsible Deliverable When
9. To improve accessibility, safety and user experience for riders with special transportation needs, additional funding is needed. 9a To maintain existing public transit, the state should consider additional funding for human services transportation and rural public transportation Public transportation providers Public transportation providers will produce a report on unmet public transportation needs and continue to report costs and performance. 1-3 years
9b To help local providers meet unmet transportation needs, the state should consider additional funding. Public transportation providers Public transportation providers will produce a report on unmet public transportation needs and continue to report costs and performance.

Public transportation providers will pursue a community of practice to learn from one another and better meet the needs of low-income communities.
1-3 years
9c Mobility managers and coalitions should expand their current operations and support additional emergency management. To enable this expansion, the state should consider additional funding. WSDOT WSDOT will create and/ or identify a dedicated funding source for mobility management and develop a community of practice around emergence management in human services transportation 1-3 years