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Statewide Human Services Transportation Plan – Open House – Strategies

The strategies below are our ideas for addressing unmet needs. WSDOT developed these strategies with our steering committee based on input we heard from the community. We are continuing to refine these strategies with our partners this fall/winter and want to hear your ideas! 

Make public transportation more accessible and serve more people across the state            

  • Make it easier for people to get from their starting point, to transit and on to their final destination.
  • Expand rural to urban transportation resources.
  • Identify ways to support transportation providers to expand their workforce and volunteer base.
  • Encourage and work with private and nonprofit organizations to provide transportation services where there are gaps.

Ensure the safety of human services transportation customers

  • Evaluate quality of service using measures beyond how many people use the service, such as safety records and rider satisfaction.
  • Require universal background checks for staff and volunteer drivers.
  • Provide a state funding source dedicated to transit stop infrastructure.
  • Pursue business sponsorships of transit stops to support shelters, lighting, security and other infrastructure.
  • Establish and enforce standards that include lighting and/or emergency phones at stops with shelters.
  • Require providers to develop plans to evacuate or continue serving people with special transportation needs in the event of a natural disaster or emergency. 

Deliver affordable services to people with the greatest needs

  • Provide resources and funding for transportation planning efforts that focus on the needs of marginalized populations and people with special transportation needs. Include community members with low incomes, people who use languages other than English, people with chronic medical conditions, people with mental health needs and people living with disabilities.
  • Address regulations and policies that make it difficult for people with nonemergency medical needs to access human services transportation.
  • Subsidize vanpools for people with low incomes.

Increase efficiency for human services providers and customers

  • Work with policymakers at all levels (federal, state and local) to identify barriers in regulations that make it harder to efficiently serve the needs of people with special transportation needs.
  • Work with transportation providers to coordinate transportation options within and across service areas.
  • Make existing service better before creating new services. 
  • Establish a grant program for providers to purchase technology to enable necessary improvements in dispatching, communications, scheduling, fare collection and maintenance, as well as encourage the purchase of technology that is compatible across neighboring jurisdictions.

Make it easier for customers to use and navigate human services transportation options

  • Develop policies that encourage engaging and serving the needs of people who use languages other than English.
  • Build partnerships with local human services transportation providers to educate riders and build awareness of existing services.
  • Help transportation providers develop fare structures that allow for easy transfers.
  • Create a statewide pass program for human services transportation.
  • Establish statewide standards for how transportation service providers present customer information (schedules, fares, and eligibility) requirements so they can easily navigate the transportation system, regardless of their needs or who is providing the service.